Terms & Conditions 

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The Laylocks Loyalty App, launched on Monday 1st of December 2025 is designed to reward our valued customers for their loyalty. Members earn 2 credit for every £1 spent in-store at Laylocks Garden Centre, The Ladybird Restaurant and other eligible on-site outlets; members are not able to earn credits by shopping at any excluded on-site concessions. These credits can be redeemed for a selection of rewards available within the Laylocks Loyalty App. Members also enjoy exclusive benefits, including, exclusive member-only prices, and a birthday treat. By joining the Laylocks Loyalty App you are agreeing to the terms within.

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Membership Eligibility –

To join the Laylocks Loyalty App, individuals must be 18 years of age or older. Membership is open to customers who meet this age requirement and wish to enjoy the benefits of the loyalty app.

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Joining the Laylocks Loyalty App –

Customers can join by visiting in-store where staff can help with registration, or by using the sign-up link available on our social media pages. Joining is free, and new members will immediately start earning credits on their purchases by scanning their Wallet Pass or QR code on the Laylocks Loyalty App at the till.

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Earning credits –

Members can earn points by making purchases in store and scanning their Wallet Pass or QR Code on the Laylocks Loyalty App at the till. Members earn 2 credit for every £1 spent in-store at Laylocks Garden Centre, The Ladybird Restaurant and eligible outlets. Members are not able to earn credits when purchasing a Gift Card/Voucher or a HTA voucher. Members can add points once a transaction is settled by scanning the QR code on the bottom of the receipt. Laylocks Garden Centre reserves the right to terminate membership if they believe that a member is manipulating credits or rewards.

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Redeeming credits –

Once a member has accumulated enough credits, members can redeem their rewards in-store at the checkout. Members must notify the cashier of the reward they’d like to redeem and the cashier will be able to redeem the offer against their transaction.

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Program Changes & Termination Disclaimer

Laylocks Garden Centre reserves the right to modify, suspend, or discontinue the Laylocks Loyalty App program at any time, with or without prior notice. This includes the right to make changes to membership benefits, reward values and any other aspect of the program. Laylocks Garden Centre will inform members of significant changes through updates in-store, on social media, or via email but it is the responsibility of members to review these updates. Laylocks Garden Centre is not liable for any loss of points or rewards resulting from program changes or discontinuation.

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Laylocks Loyalty App Privacy Policy

At Laylocks Garden Centre, we are committed to protecting the privacy of our Loyalty App members. This Privacy Policy outlines how we collect, use and store your personal information in connection with your participation in the loyalty app.

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1. Information Collection

- We collect personal information when you sign up for the Laylocks Loyalty App, such as your name, email address, contact details and birth date (for birthday rewards), and, if applicable, other details relevant to providing you with personalised services.

- Information on your purchasing activity at Laylocks Garden Centre, such as transaction history and earned credits, is also collected to help us tailor the loyalty app to your preferences.

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2. How we use your information

- Rewards and benefits: your information is primarily used to manage your Laylocks Loyalty App account, including tracking credits, enabling redemption of rewards, and providing you with exclusive benefits, such as birthday treats, special offers and early event access.

- Personalised offers: we may use your purchase history and preferences to send you relevant offers, promotions, and updates about new products or services that may interest you.

- Communication: your email address and contact details will be used to communicate important program updates, notify you of any changes to terms or rewards, and provide details on your account status.

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3. Data Sharing and Disclosure

Laylocks Garden Centre does not sell, rent, or trade your personal information with third parties.

Your information may be shared with trusted third-party service providers for management of the Laylocks Loyalty App, such as email delivery and app hosting to ensure the loyalty app operates smoothly. These parties are required to keep your information confidential and use it solely for the purpose of supporting the loyalty app.

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4. Data Protection and Retention

We implement security measures to protect your personal information. Access to your information is restricted to authorised personnel use only.

Your information is retained as long as you remain a member of the Laylocks Loyalty App or as needed to fulfil the purposes outlined in this policy. Upon termination of membership, we may retain certain data as required by law or for legitimate business purposes.

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5. Your Rights

You have the right to access, update or request deletion of your personal information at any time. To exercise these rights or for any privacy-related inquiries, please contact marketing@laylocksgardencentre.co.uk or the store.

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6. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in the program or data practices.

By joining the Laylocks Loyalty App, you consent to the collection and use of your personal information as outlined in this policy.

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Termination of Membership

Laylocks Garden Centre reserves the right to terminate a customer’s Laylocks Loyalty App account under certain circumstances. Reasons for termination include, but are not limited to, suspected misuse or fraudulent activity, such as attempting to manipulate points, redeem unauthorised rewards, or abuse membership benefits. Accounts may also be closed due to prolonged inactivity, if a member fails to comply with the program’s terms and conditions, or if false or incomplete information was provided during registration. Termination of an account may result in the forfeiture of any accumulated points, rewards, or benefits.

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Contact Information

If you have any queries about the Laylocks Loyalty App, contact Laylocks Garden Centre via email or phone.

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Laylocks Garden Centre, Worcester, UK